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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Isabella Medina

Isabella Medina

September 10, 2024

5  out of  5
rating by Isabella Medina
"Jennifer is seriously the BEST!!! She is so helpful and is truly the embodiment of a good neighbor. She has helped me so much after being in an accident this past year. She has the answers to all of my questions, is so kind, helpful, and very fast to respond to me. I know nothing about insurance and she has been there every step of the way to explain things to me. Ive never had a bad experience here and all of the agents here are great but Jennifer has my heart. Live laugh love Jennifer and state farm. LOVE YOU JEN!!!!!"
We responded:
"Thank you, Isabella, for your glowing review! We're thrilled to hear about your positive experience with Jennifer and our team. Your kind words mean a lot to us. We're here to help whenever you need us."
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Barbara Bonfield

August 31, 2024

5  out of  5
rating by Barbara Bonfield
"Today, I talked with Emma about ways to reduce the premium for my car insurance. She spent a large amount of time looking at different approaches. As a result, I ended up with a much reduced premium, a safe driver plan, and an umbrella plan that I did not have before. It was great to have someone who cared about helping me to save money since I am retired and on a fixed income Barbara Bonfield"
We responded:
"Thank you, Barbara, for your kind words about Emma! We're thrilled to hear that she provided exceptional service and made a positive impact on your day. We hope to continue to serve you with all of your insurance needs. "
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Heidi Moore

August 29, 2024

5  out of  5
rating by Heidi Moore
"Caroline and her team were amazing to work with when we needed renters insurance while our son was attending UAB. I would highly recommend them."
We responded:
"Thank you, Heidi, for your kind words! We're delighted to hear that our team could assist with your renters insurance needs. Your recommendation means a lot to us. If you ever need anything else, we're here to help!"
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Brennan Hall

August 26, 2024

5  out of  5
rating by Brennan Hall
"Amazing! Jennifer went above and beyond to help us with insurance for our new office building."
We responded:
"Thank you, Brennan! We're thrilled to hear that Jennifer exceeded your expectations in assisting with your new office building's insurance. Your satisfaction is our priority, and we appreciate your kind words."
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Tami Vernon

August 20, 2024

5  out of  5
rating by Tami Vernon
"The entire staff is caring and focused on making sure we have what we need. They give really good advice and they've never tried to oversell us. We've been with State Farm over 40 years. They have always had our best interest at heart. We've never once considered switching."
We responded:
"Thank you, Tami, for your kind words and loyalty over the years. We're thrilled to hear that our team has consistently met your needs and provided valuable advice. Your trust means the world to us."
Profile photo of Abigail Farr

Abigail Farr

August 20, 2024

5  out of  5
rating by Abigail Farr
"Alexis was extremely helpful and sweet when I called to get quotes. She explained the process very well. Definitely recommend Caroline Dorris State Farm!!"
We responded:
"Thank you, Abigail, for your kind words! We're delighted to hear that Alexis provided you with excellent service. Your recommendation means a lot to us."
Profile photo of Benjamin McCrory

Benjamin McCrory

August 20, 2024

5  out of  5
rating by Benjamin McCrory
"I spoke with a very nice lady by the name of Alexis on the phone. I had some questions and concerns about my policies. She was able to answer all of my questions and was very thorough with her answers."
We responded:
"Thank you, Benjamin, for your kind words! We're delighted to hear that Alexis provided thorough and helpful answers to your questions. Your satisfaction is our priority, and we appreciate your trust in our team."
Profile photo of Harrison Wood

Harrison Wood

August 19, 2024

5  out of  5
rating by Harrison Wood
"Emma Preston was so very helpful and was happy to assist me with any questions I had. Caroline Dorris State Farm is my number one choice for any and all insurance needs."
We responded:
"Thank you, Harrison, for your kind words! We're thrilled to hear that Emma provided you with excellent assistance. Your trust in Caroline for your insurance needs means a lot to us. We're here whenever you need us!"
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abby mcphearson

August 19, 2024

5  out of  5
rating by abby mcphearson
"Emma Preston was extremely helpful and informative when I called. She is a superstar. I will be using Caroline Dorris State Farm for all my insurance needs thanks for Emma."
We responded:
"Thank you, Abby, for your kind words! We're thrilled to hear that Emma provided you with excellent service. We look forward to continuing to serve you!"
Profile photo of Drew Busby

Drew Busby

August 19, 2024

5  out of  5
rating by Drew Busby
"The service I received over the phone from Emma Preston, was unmatched she answered my questions without hesitation. Emma was so nice and kind over the phone. Emma asked how my day was and by the end of that short phone call I felt like I had made a friend I will continue to do business with this State Farm agency in the future!!!!"
We responded:
"Thank you, Drew, for your kind words about Emma! We're thrilled to hear that she provided exceptional service and made a positive impact on your day. We look forward to continuing to serve."
Profile photo of Maggie Rains

Maggie Rains

August 19, 2024

5  out of  5
rating by Maggie Rains
"Such a wonderful experience! Emma Preston was great to work with! I would definitely recommend Caroline Dorris State Farm!"
We responded:
"Thank you, Maggie! We're thrilled to hear you had a wonderful experience with Emma. Your recommendation means a lot to us."
Profile photo of Jerred Daughdrill

Jerred Daughdrill

August 19, 2024

5  out of  5
rating by Jerred Daughdrill
"Alexis was a great help when I called to get an Umbrella policy. She explained everything really well. Great customer service all around!"
We responded:
"Thank you, Jerred, for your kind words! We're thrilled to hear that Alexis provided you with excellent service and clear explanations. Your satisfaction is our priority, and we appreciate your feedback."
Profile photo of Dawson Strong

Dawson Strong

August 19, 2024

5  out of  5
rating by Dawson Strong
"Caroline Dorris and Taylor Dye has been fantastic. Taylor is my go to and can’t thank them enough."
We responded:
"Thank you, Dawson, for your kind words! We're thrilled to hear that our team has provided you with excellent service. Your appreciation means a lot to us."
Profile photo of Ryan Bernal

Ryan Bernal

August 19, 2024

5  out of  5
rating by Ryan Bernal
"Always a pleasure working with the people at Caroline Dorris Statefarm. I worked with Emma Preston on my most recent visit and she was organized, helpful, and to the point. She set me up with the auto coverage I needed at a great price. Would highly recommend Emma (or anyone at this office) to anyone I know!"
We responded:
"Thank you, Ryan, for your kind words and recommendation. We're thrilled to hear that Emma provided you with excellent service and the coverage you needed. Your satisfaction is our priority, and we appreciate your trust in our team."
Profile photo of R Matthews aka RJ

R Matthews aka RJ

August 9, 2024

5  out of  5
rating by R Matthews aka RJ
"Experience has been wonderful as Caroline was extremely helpful as well as personable. Finding the right insurance is not easy. Her caring and interest in me was beyond words. It's nice to know.I have somebody local. I can call because, in the past I had to always call a National number and then they had to connect me with someone who handled the state I lived in. Thank you Caroline. Robert Javinett"
We responded:
"Thank you, Robert, for your kind words. We're delighted to hear that Caroline's assistance made your experience positive and personal. It's our pleasure to provide local, attentive service. We appreciate your trust and look forward to continuing to serve your insurance needs."
Profile photo of Ethan Pollack

Ethan Pollack

July 31, 2024

5  out of  5
rating by Ethan Pollack
"Great experience working with Caroline Dorris and her staff. Friendly, responsive, knowledgeable, and understanding. I would recommend to anyone."
We responded:
"Thank you, Ethan, for your kind words and recommendation! We're thrilled to hear you had a great experience with our team. Your satisfaction is our top priority, and we appreciate your trust in us."
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Noah Jobe

July 22, 2024

5  out of  5
rating by Noah Jobe
"Taylor and Carline did a fantastic job putting my policy together!"
We responded:
"Thank you, Noah! We're thrilled to hear that our team provided excellent service in putting your policy together. Your satisfaction is our top priority."
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Ashleigh Pugh

July 11, 2024

5  out of  5
rating by Ashleigh Pugh
"Jennifer Walsh has truly been incredible to work with. She is super friendly, communicative, and always accessible. Every time I've called on her in distress or needed help with anything, she is there immediately taking matters into her own hands and leaving me sweat-free! She's reliable and trustworthy and has made handling insurance-for me- absolutely painless. I can thank her and her team for making my experience with State Farm so great! I would 10/10 recommend her to anyone in the area looking for a rock-solid agent."
We responded:
"Thank you for sharing your positive experience with Jennifer! We're thrilled to hear she provided you with excellent service and made your insurance experience painless. We appreciate your recommendation!"
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Tiffany Todd

June 28, 2024

5  out of  5
rating by Tiffany Todd
"Always helpful and knowledgeable."
We responded:
"Thank you for your kind words, Tiffany! We strive to provide excellent service and expertise to all our clients."
Profile photo of Abby Chadwell

Abby Chadwell

June 11, 2024

5  out of  5
rating by Abby Chadwell
"We’ve been with Caroline Dorris State Farm for 5 years & they have helped guide us through lots of insurance transitions (buying a house, new cars, & now an addition to our home). Would recommend them to everyone! A BIG thank you to Jennifer W. - she’s been so kind & has been extremely prompt in updating our policies and getting us the documents that we need. We really appreciate you!!"
We responded:
"Abby, Thank you so much for taking the time to share your positive experience with Caroline Dorris State Farm! We are thrilled to have had the opportunity to serve you for the past 5 years and help navigate your insurance needs through life's various transitions. Jennifer is always embodying the good neighbor attitude that we strive for. We truly value your continued support and look forward to serving you for many more years to come. -CD"
Profile photo of Kaitlin Viator

Kaitlin Viator

February 13, 2024

5  out of  5
rating by Kaitlin Viator
"I had such a great experience with Jennifer! Everyone in the office was so nice and down to earth. Jennifer took time with me and explained all my options clearly so that there was no confusion. Definitely would recommend."
We responded:
"Kaitlin, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies.Jennifer cares a lot about our customers."
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Mary Amick

January 25, 2024

5  out of  5
rating by Mary Amick
"Jennifer is the most personable, patient and kind person. She was super knowledgeable. She helped us get the rate for our 16 year old. You could tell she wanted the best for us. Would recommend this office 1000 times."
We responded:
"Mary, we’re glad to hear how Jennifer was able to help you with your coverage needs! She is a key part of our team, and we value your feedback on how well they were able to assist you. Thank you for choosing us as your coverage provider!"
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Jaylin Brown

January 11, 2024

5  out of  5
rating by Jaylin Brown
"If you want to talk to a real human who is interested in saving you money and getting you insured, talk to Caroline! I saved huge and got more insurance benefits than i had previously."
We responded:
"Jaylin, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Profile photo of Michael Freeman

Michael Freeman

December 13, 2023

5  out of  5
rating by Michael Freeman
"Ohhhhh buddy. Caroline is the best. She offers help with things I don't even think to request and helped me through a complicated issue where we were unhoused and couldn't even make a claim to resolve the issue. She does more than she has to to make you whole. I would recommend her. When you need help and don't know who to call, she is on it and keeps pushing people to get everything she can for you. Thankyou Caroline!"
We responded:
"Thank you, Michael, for the amazing review! Our team works hard to provide a great insurance experience in Birmingham and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Melanie Rucker

December 12, 2023

5  out of  5
rating by Melanie Rucker
"Jennifer was an excellent customer service representative. I had several questions, and she was able to answer all of them! Her helpful and bright personality made for a pleasant experience. She helped me find the best rates and coverages."
We responded:
"Melanie, thank you so much for sharing your wonderful experience with Jennifer and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."