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State Farm® Insurance Agent Caroline Dorris

5 out of 5 average rating (152 reviews)

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

Sean Cust

September 20, 2023

5  out of  5 rating by Sean Cust
"I usually deal with Paul, he is fantastic, super nice and always very helpful, absolute pleasure to deal with!!! Today I spoke with Taylor in this office, he is extremely knowledgeable, courteous, friendly, and was very helpful. Taylor went above and beyond to assist me with a problem I have been trying to fix for a couple of months now with Florida DHSMV. Taylor then called me back to update me as things progressed, which never happens in customer service these days. I highly recommend using Caroline Dorris for all your insurance needs!!!"

Marie D

September 14, 2023

5  out of  5 rating by Marie D
"Caroline herself is hands-on and easy to access, which is great for the actual agent. She's also super kind and understanding! Her staff has never let me down either.Very accessible, prompt, and thorough team!"

Kalecia Davis

August 24, 2023

5  out of  5 rating by Kalecia Davis
"Caroline is a super helpful agent! I loved that she went the extra mile to educate me and make sure I fully understood everything."

Felicia Mc Donald

August 24, 2023

5  out of  5 rating by Felicia Mc Donald
"Great customer service. Received everything I needed. Thank you."

Anna Walling

August 21, 2023

5  out of  5 rating by Anna Walling
"Jennifer was AMAZING! She was so informative and friendly. She helped me get a good rate and was very pleasant to talk to while we were processing information. By far the best agent I’ve ever worked with!"

Neal Griffin

June 30, 2023

5  out of  5 rating by Neal Griffin
"So Down to earth and Professional! If you want a 5 star experience that comes with insurance benefits 😂 (or Vice Versa) I promise you this agent / agency is the place for you. Thank you for time, your ear and just allowing me to be unapologetically me and welcoming me with open arms! Caroline Dorris reminded me that “Like a Good Neighbor State Farm is THERE!”"

MJ Jizzle 5

June 13, 2023

5  out of  5 rating by MJ Jizzle 5
"This Office is ALWAYS 1st Class Service!!!Classy Intelligent People and Extremely Helpful.. ✅#NiceBusiness 5+Stars 😎⭐️⭐️⭐️⭐️⭐️+"

Sandra Myles

April 6, 2023

5  out of  5 rating by Sandra Myles
"Ms. Dorris provided a reasonable quote and I'm pleased with the service she provided for my car insurance. I HIGHLY RECOMMEND her to anyone who is interested in obtaining insurance. Thank you for your kindness!"

Kristi Andrews McCrory

March 21, 2023

5  out of  5 rating by Kristi Andrews McCrory
"Caroline's office was great! Jennifer was great to work with and when we were shopping for life insurance she took the time to help us understand it and get the best fit for our family. It's great being able to pick up the phone and I know I will get the help I need. I had lots of questions and they were always available to answer them!"

candice C

March 12, 2023

5  out of  5 rating by candice C
"Caroline and her staff are wonderful!!"

Jackie Couch

March 7, 2023

5  out of  5 rating by Jackie Couch
"HIGHLY recommend this excellent, fun, knowledgable and super responsive agent! Taylor Dye is an honest guy who loves to help people save money and protect their family/property. Every insurance need from commercial to personal I have had, he has met and more! Looking forward to a long relationship together!"

Emily Adams

March 6, 2023

5  out of  5 rating by Emily Adams
"Great customer service and great rates. I spoke with Jennifer and she was able to create a bundle deal that for my budget! I will be sending friends and family here."

Alexis Schlein

March 6, 2023

5  out of  5 rating by Alexis Schlein
"Great customer service! Was able to talk to a real person on the phone and get the issue resolved quickly!"

Phillip Tyler

January 3, 2023

5  out of  5 rating by Phillip Tyler
"Just moved to the Alabama area and Caroline and her office were extremely helpful and knowledgeable with the entire process. Anytime I do have a question they are always willing to assist over the phone or in person. I have had multiple agents and Caroline and her office is by far the best Agent I have used. Plan to keep my business with her. Thank you so much."

Rachel Victoria Wyatt

November 11, 2022

5  out of  5 rating by Rachel Victoria Wyatt
"Caroline and her team are always extremely helpful!"

Mordac Cadrom

November 6, 2022

5  out of  5 rating by Mordac Cadrom
"We have been a client of Caroline's for many years (Since she took over from Bob Ezekiel). Have had a few claims from weather damage to deck and fencing. Caroline's team has always done well by us, and in a timely fashion. They have covered our home, many cars, a boat, and several motorcycles over the years. I never felt the need to look elsewhere. They say what they will do, and then do what they say."

Alexis Walsh

November 4, 2022

5  out of  5 rating by Alexis Walsh
"It is great!"

Tim Towns

October 6, 2022

5  out of  5 rating by Tim Towns
"I want to thank Paul for being very knowledgeable and efficient when an unusual situation arose with coverage of an incident a couple of weeks ago. Paul was handling everything well but there was a glitch - not Paul’s fault. As soon as we realized there was a problem, we were going to the phone but it rang before we picked it up. Paul had already noticed the situation, resolved it and explained it to us. It’s good to know we can trust the people at State Farm to be so aware and able to handle difficult situations so well."

Eric Sharp

September 28, 2022

5  out of  5 rating by Eric Sharp
"Best insurance ever."

Bryson Ecker

August 23, 2022

5  out of  5 rating by Bryson Ecker
"Caroline helped me transfer my auto policy from Illinois and wrote me a renters policy for my dorm room. She made sure I got my Drive Safe and Save, Steer Clear, and Good Student discounts. She explained how renters covers my stuff, covers me for liability, would put me up if there is a fire/flood/etc at my dorm, and earns me another discount with State Farm because I have auto AND renters! I feel well protected here at college, thank you to Caroline Dorris and everyone at her office for taking such good care of me!"

Jordan Jernigan

August 9, 2022

5  out of  5 rating by Jordan Jernigan
"Caroline and her team helped me tremendously when I had someone hit my car. This was my first time having to deal with this situation. From giving me personal recommendations to just making sure I was informed about the process, she has went above and beyond to get everything taken care of. I couldn’t recommend her enough!"

San Brown

July 25, 2022

5  out of  5 rating by San Brown
"Caroline has been awesome to work with over the past 10 years. She has handled all my insurance needs with great care and she is very knowledgeable. She has always kept it real when I ask for the bottom line. I would highly recommend her for all your insurance needs."

Jerry Harris

June 9, 2022

5  out of  5 rating by Jerry Harris
"Caroline has restored my confidence in Good Customer Service. I was out of state when my Vehicle Registration expired. Unable to return in a timely manner to Alabama to reinstate it I called my Agent, Caroline and she immediately contacted DMV and assisted me in renewing my Vehicle Registration online. Had she not assisted me with this my Registration would have been invalid and she saved me the expense of driving 1200 miles round trip to reinstate. Thank You Caroline for all you do!!!❤️"

Cindy Reneman

May 26, 2022

5  out of  5 rating by Cindy Reneman
"Awesome Lady!! Thanks for all you do!"

Randy payne

May 24, 2022

5  out of  5 rating by Randy payne
"Caroline Dorris and all of the Staff she has are TOP NOTCH.!!!!!!!!!!!!!!!!!!! I cannot sing thier praises anymore. Whenever and whatever I have called to get done for all my insurance needs they have literally dropped what they've done to take care of me.i encourage anyone to reconsider any and all your insurance needs to Caroline and her Staff.i promise you this you won't ever be disappointed!!!!!!!!!"