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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Abigail Bruner

Abigail Bruner

November 26, 2024

5  out of  5
rating by Abigail Bruner
"I was very impressed with Caroline’s professionalism and customer service. I know I will be taken care of by her and her office. Thank you Caroline Dorris!"
We responded:
"Thank you, Abigail, for your kind words! We're thrilled to hear that you were impressed with our team's professionalism and customer service. We're committed to taking great care of you and appreciate your trust in our office."
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David Gamlin

November 25, 2024

5  out of  5
rating by David Gamlin
"Great service! Jennifer was able to help me with everything I needed!"
We responded:
"Thank you, David, for your kind words! We're thrilled to hear that Jennifer provided you with excellent service. Your satisfaction is our top priority, and we appreciate your feedback."
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Sara Upton

November 25, 2024

5  out of  5
rating by Sara Upton
"Caroline is the best to work with! She’s very prompt and very personable. Overall great experience"
We responded:
"Sara, we're thrilled to hear that you had a great experience with our team. Your feedback is greatly appreciated, and we look forward to continuing to serve your insurance needs."
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Madeline R Petre

November 25, 2024

5  out of  5
rating by Madeline R Petre
"My husband and I just built our first home and Alexis walked us through the steps of getting our home insurance set up. She was so patient and helpful! Would highly recommend!!"
We responded:
"Thank you, Madeline! We're thrilled to hear that Alexis provided excellent service and made your transition to Birmingham smoother. Your recommendation means a lot to us."
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Grace Schlenker

October 23, 2024

5  out of  5
rating by Grace Schlenker
"First time going through the process of getting my own car insurance and Emma could not have been more helpful! She answered all of my questions, explained the entire process, and alleviated any concerns I had. Highly recommend!!!"
We responded:
"Thank you, Grace, for your kind words! We're thrilled to hear that Emma provided such excellent assistance during your first car insurance experience. Your recommendation means a lot to us."
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Jack Hamaker

October 2, 2024

5  out of  5
rating by Jack Hamaker
"Emma is a rockstar, made changing our policy super easy and answered all of our questions in a very timely way!"
We responded:
"Thank you, Jack! We're thrilled to hear that Emma provided excellent service and made your policy change seamless. Your positive feedback is greatly appreciated."
Profile photo of Mark Elders

Mark Elders

October 2, 2024

5  out of  5
rating by Mark Elders
"10/02/2024, I’ve been a proud customer of Caroline Dorris State Farm Insurance Agency for many years, and they’ve consistently exceeded my expectations. They go above and beyond to find the best coverage at the best price for our home, auto, and life. Incredibly responsive – had a claim once, and they handled it with speed and efficiency. Caroline Dorris has fulfilled our insurance needs for many years. Caroline knows so much about insurance, and she also knows how to explain insurance to folks like me, who have difficulty understanding insurance. Paul Jones, customer service manager, is so nice, so professional, so very knowledgeable about insurance, and he returns phone calls and he replies to emails. I had questions about our homeowners insurance, and Paul answered my questions, and gave me complete peace of mind about our insurance. Emma is amazing, and she responds to emails, and phone calls and makes customers feel at ease, and comfortable. Paul, Emma, and Caroline make me have complete peace of mind about all of my family's insurance, with a strong sense of security, and a strong sense of calm, which is why we buy our insurance from Caroline Dorris State Farm Insurance Agency. My advice to all who read this is for you to call 205-322-3276, because Caroline, Paul, Emma, and all of the staff at Caroline Dorris State Farm Insurance will provide for your insurance needs. Five stars all the way! God bless! Mark N Tim Elders, Birmingham, AL, USA"
We responded:
"Thank you, Mark, for your kind words and continued trust in our team. We're thrilled to hear about your positive experiences with our team. Your satisfaction and peace of mind are our top priorities. God bless!"
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Kristin Canavera

September 25, 2024

5  out of  5
rating by Kristin Canavera
"Jennifer was so great to work with! I just moved to Birmingham and she got me set up with my new car insurance super fast and was so great in explaining things. She was also really personable, friendly, and easy to talk to. Definitely recommend Jennifer and this state farm office."
We responded:
"Thank you, Kristin! We're thrilled to hear that Jennifer provided excellent service and made your transition to Birmingham smoother. Your recommendation means a lot to us."
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Alyssa Martin

September 24, 2024

5  out of  5
rating by Alyssa Martin
"Alexis was so sweet and helpful when I called! This was my first experience calling about my own insurance and she took the time to go over what everything means. I definitely feel more at peace after speaking with her. Would definitely recommend Caroline's office for any insurance needs!"
We responded:
"Thank you, Alyssa, for your kind words! We're delighted to hear that Alexis provided you with a positive experience and clarity on your insurance needs. Your recommendation means a lot to us. We're here to help whenever you need us!"
Profile photo of David Maasberg

David Maasberg

September 24, 2024

5  out of  5
rating by David Maasberg
"Caroline is a very knowledgeable agent, and took the time to really understand my family and what our needs were before recommending the right insurance products in the right places to make sure we were protected! I would gladly recommend her to anyone looking to ensure they had the right insurance in place!"
We responded:
"David, We really appreciate you trusting us with your insurance needs. We are always happy to help, and we will continue to provide top notch customer service. Thank you for your business!"
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Kate Preston

September 20, 2024

5  out of  5
rating by Kate Preston
"Emma was so helpful for me!! She informed me of all of my options and was calm and collected and very informative while still being personal! Saved me tons!"
We responded:
"Thank you, Kate, for your kind words! We're thrilled to hear that Emma provided you with excellent service and helped you find the best options."
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Claire McFadden

September 20, 2024

5  out of  5
rating by Claire McFadden
"Emma Preston was incredibly helpful and met all my customer service needs! Great experience thanks to Emma."
We responded:
"Thank you for your kind words! We're thrilled to hear that Emma provided you with excellent service. Your satisfaction is our top priority, and we appreciate your feedback."
Profile photo of Melanie Jackson

Melanie Jackson

September 17, 2024

5  out of  5
rating by Melanie Jackson
"Emma from State Farm was a delight. She lowered my yearly homeowners and automobile policy fees from Progressive dramatically. I also like knowing that they have local offices nearby. Save yourself some money and check out their rates."
We responded:
"Thank you, Melanie, for the amazing review! We work hard to provide a great insurance experience and are thrilled to hear that you are happy with our services. We are thankful to have you as part of our State Farm family and look forward to continuing our relationship. "
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Isabella Medina

September 10, 2024

5  out of  5
rating by Isabella Medina
"Jennifer is seriously the BEST!!! She is so helpful and is truly the embodiment of a good neighbor. She has helped me so much after being in an accident this past year. She has the answers to all of my questions, is so kind, helpful, and very fast to respond to me. I know nothing about insurance and she has been there every step of the way to explain things to me. Ive never had a bad experience here and all of the agents here are great but Jennifer has my heart. Live laugh love Jennifer and state farm. LOVE YOU JEN!!!!!"
We responded:
"Thank you, Isabella, for your glowing review! We're thrilled to hear about your positive experience with Jennifer and our team. Your kind words mean a lot to us. We're here to help whenever you need us."
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Barbara Bonfield

August 31, 2024

5  out of  5
rating by Barbara Bonfield
"Today, I talked with Emma about ways to reduce the premium for my car insurance. She spent a large amount of time looking at different approaches. As a result, I ended up with a much reduced premium, a safe driver plan, and an umbrella plan that I did not have before. It was great to have someone who cared about helping me to save money since I am retired and on a fixed income Barbara Bonfield"
We responded:
"Thank you, Barbara, for your kind words about Emma! We're thrilled to hear that she provided exceptional service and made a positive impact on your day. We hope to continue to serve you with all of your insurance needs. "
Profile photo of Heidi Moore

Heidi Moore

August 29, 2024

5  out of  5
rating by Heidi Moore
"Caroline and her team were amazing to work with when we needed renters insurance while our son was attending UAB. I would highly recommend them."
We responded:
"Thank you, Heidi, for your kind words! We're delighted to hear that our team could assist with your renters insurance needs. Your recommendation means a lot to us. If you ever need anything else, we're here to help!"
Profile photo of Brennan Hall

Brennan Hall

August 26, 2024

5  out of  5
rating by Brennan Hall
"Amazing! Jennifer went above and beyond to help us with insurance for our new office building."
We responded:
"Thank you, Brennan! We're thrilled to hear that Jennifer exceeded your expectations in assisting with your new office building's insurance. Your satisfaction is our priority, and we appreciate your kind words."
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Tami Vernon

August 20, 2024

5  out of  5
rating by Tami Vernon
"The entire staff is caring and focused on making sure we have what we need. They give really good advice and they've never tried to oversell us. We've been with State Farm over 40 years. They have always had our best interest at heart. We've never once considered switching."
We responded:
"Thank you, Tami, for your kind words and loyalty over the years. We're thrilled to hear that our team has consistently met your needs and provided valuable advice. Your trust means the world to us."
Profile photo of Abigail Farr

Abigail Farr

August 20, 2024

5  out of  5
rating by Abigail Farr
"Alexis was extremely helpful and sweet when I called to get quotes. She explained the process very well. Definitely recommend Caroline Dorris State Farm!!"
We responded:
"Thank you, Abigail, for your kind words! We're delighted to hear that Alexis provided you with excellent service. Your recommendation means a lot to us."
Profile photo of Benjamin McCrory

Benjamin McCrory

August 20, 2024

5  out of  5
rating by Benjamin McCrory
"I spoke with a very nice lady by the name of Alexis on the phone. I had some questions and concerns about my policies. She was able to answer all of my questions and was very thorough with her answers."
We responded:
"Thank you, Benjamin, for your kind words! We're delighted to hear that Alexis provided thorough and helpful answers to your questions. Your satisfaction is our priority, and we appreciate your trust in our team."
Profile photo of Harrison Wood

Harrison Wood

August 19, 2024

5  out of  5
rating by Harrison Wood
"Emma Preston was so very helpful and was happy to assist me with any questions I had. Caroline Dorris State Farm is my number one choice for any and all insurance needs."
We responded:
"Thank you, Harrison, for your kind words! We're thrilled to hear that Emma provided you with excellent assistance. Your trust in Caroline for your insurance needs means a lot to us. We're here whenever you need us!"
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abby mcphearson

August 19, 2024

5  out of  5
rating by abby mcphearson
"Emma Preston was extremely helpful and informative when I called. She is a superstar. I will be using Caroline Dorris State Farm for all my insurance needs thanks for Emma."
We responded:
"Thank you, Abby, for your kind words! We're thrilled to hear that Emma provided you with excellent service. We look forward to continuing to serve you!"
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Drew Busby

August 19, 2024

5  out of  5
rating by Drew Busby
"The service I received over the phone from Emma Preston, was unmatched she answered my questions without hesitation. Emma was so nice and kind over the phone. Emma asked how my day was and by the end of that short phone call I felt like I had made a friend I will continue to do business with this State Farm agency in the future!!!!"
We responded:
"Thank you, Drew, for your kind words about Emma! We're thrilled to hear that she provided exceptional service and made a positive impact on your day. We look forward to continuing to serve."
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Maggie Rains

August 19, 2024

5  out of  5
rating by Maggie Rains
"Such a wonderful experience! Emma Preston was great to work with! I would definitely recommend Caroline Dorris State Farm!"
We responded:
"Thank you, Maggie! We're thrilled to hear you had a wonderful experience with Emma. Your recommendation means a lot to us."
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Jerred Daughdrill

August 19, 2024

5  out of  5
rating by Jerred Daughdrill
"Alexis was a great help when I called to get an Umbrella policy. She explained everything really well. Great customer service all around!"
We responded:
"Thank you, Jerred, for your kind words! We're thrilled to hear that Alexis provided you with excellent service and clear explanations. Your satisfaction is our priority, and we appreciate your feedback."