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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

candice C

March 12, 2023

5  out of  5 rating by candice C
"Caroline and her staff are wonderful!!"

Jackie Couch

March 7, 2023

5  out of  5 rating by Jackie Couch
"HIGHLY recommend this excellent, fun, knowledgable and super responsive agent! Taylor Dye is an honest guy who loves to help people save money and protect their family/property. Every insurance need from commercial to personal I have had, he has met and more! Looking forward to a long relationship together!"

Emily Adams

March 6, 2023

5  out of  5 rating by Emily Adams
"Great customer service and great rates. I spoke with Jennifer and she was able to create a bundle deal that for my budget! I will be sending friends and family here."

Alexis Schlein

March 6, 2023

5  out of  5 rating by Alexis Schlein
"Great customer service! Was able to talk to a real person on the phone and get the issue resolved quickly!"

Phillip Tyler

January 3, 2023

5  out of  5 rating by Phillip Tyler
"Just moved to the Alabama area and Caroline and her office were extremely helpful and knowledgeable with the entire process. Anytime I do have a question they are always willing to assist over the phone or in person. I have had multiple agents and Caroline and her office is by far the best Agent I have used. Plan to keep my business with her. Thank you so much."

Rachel Victoria Wyatt

November 11, 2022

5  out of  5 rating by Rachel Victoria Wyatt
"Caroline and her team are always extremely helpful!"

Mordac Cadrom

November 6, 2022

5  out of  5 rating by Mordac Cadrom
"We have been a client of Caroline's for many years (Since she took over from Bob Ezekiel). Have had a few claims from weather damage to deck and fencing. Caroline's team has always done well by us, and in a timely fashion. They have covered our home, many cars, a boat, and several motorcycles over the years. I never felt the need to look elsewhere. They say what they will do, and then do what they say."

Alexis Walsh

November 4, 2022

5  out of  5 rating by Alexis Walsh
"It is great!"

Tim Towns

October 6, 2022

5  out of  5 rating by Tim Towns
"I want to thank Paul for being very knowledgeable and efficient when an unusual situation arose with coverage of an incident a couple of weeks ago. Paul was handling everything well but there was a glitch - not Paul’s fault. As soon as we realized there was a problem, we were going to the phone but it rang before we picked it up. Paul had already noticed the situation, resolved it and explained it to us. It’s good to know we can trust the people at State Farm to be so aware and able to handle difficult situations so well."

Eric Sharp

September 28, 2022

5  out of  5 rating by Eric Sharp
"Best insurance ever."

Bryson Ecker

August 23, 2022

5  out of  5 rating by Bryson Ecker
"Caroline helped me transfer my auto policy from Illinois and wrote me a renters policy for my dorm room. She made sure I got my Drive Safe and Save, Steer Clear, and Good Student discounts. She explained how renters covers my stuff, covers me for liability, would put me up if there is a fire/flood/etc at my dorm, and earns me another discount with State Farm because I have auto AND renters! I feel well protected here at college, thank you to Caroline Dorris and everyone at her office for taking such good care of me!"

Jordan Jernigan

August 9, 2022

5  out of  5 rating by Jordan Jernigan
"Caroline and her team helped me tremendously when I had someone hit my car. This was my first time having to deal with this situation. From giving me personal recommendations to just making sure I was informed about the process, she has went above and beyond to get everything taken care of. I couldn’t recommend her enough!"

San Brown

July 25, 2022

5  out of  5 rating by San Brown
"Caroline has been awesome to work with over the past 10 years. She has handled all my insurance needs with great care and she is very knowledgeable. She has always kept it real when I ask for the bottom line. I would highly recommend her for all your insurance needs."

Jerry Harris

June 9, 2022

5  out of  5 rating by Jerry Harris
"Caroline has restored my confidence in Good Customer Service. I was out of state when my Vehicle Registration expired. Unable to return in a timely manner to Alabama to reinstate it I called my Agent, Caroline and she immediately contacted DMV and assisted me in renewing my Vehicle Registration online. Had she not assisted me with this my Registration would have been invalid and she saved me the expense of driving 1200 miles round trip to reinstate. Thank You Caroline for all you do!!!❤️"

Cindy Reneman

May 26, 2022

5  out of  5 rating by Cindy Reneman
"Awesome Lady!! Thanks for all you do!"

Randy payne

May 24, 2022

5  out of  5 rating by Randy payne
"Caroline Dorris and all of the Staff she has are TOP NOTCH.!!!!!!!!!!!!!!!!!!! I cannot sing thier praises anymore. Whenever and whatever I have called to get done for all my insurance needs they have literally dropped what they've done to take care of me.i encourage anyone to reconsider any and all your insurance needs to Caroline and her Staff.i promise you this you won't ever be disappointed!!!!!!!!!"

Carla Bennett

May 23, 2022

5  out of  5 rating by Carla Bennett
"Great insurance carrier best prices always available."

Emily Dye

May 20, 2022

5  out of  5 rating by Emily Dye
"Very knowledgeable staff that is easy to work with!"

David Priddy

May 2, 2022

5  out of  5 rating by David Priddy
"Awsome person"

Logan Bloomston

February 8, 2022

5  out of  5 rating by Logan Bloomston
"Caroline is amazing. She is incredibly responsive, and always helpful. I have recommended her to multiple friends and family members."

Chloe Caffee

October 29, 2021

5  out of  5 rating by Chloe Caffee
"Love this office!! Addie Martin was so helpful and answered all of my questions!! I highly recommend them to all of my friends and family!"

Christopher Feldmann

October 29, 2021

5  out of  5 rating by Christopher Feldmann
"Addie Martin has been a huge help for me today. I'm navigating some new life events going on with a home purchase and I'm really pleased with the professionalism and responsiveness of the team."

Jarvis Blanks

October 29, 2021

5  out of  5 rating by Jarvis Blanks
"Addie has helped me and my wife secure auto insurance policies multiple times now! She does a great job!"

Jeff Brown

October 29, 2021

5  out of  5 rating by Jeff Brown
"Very pleased with this agency. The team is very responsive and top notch. Highly recommend."

Beth Hungerpiller

October 22, 2021

5  out of  5 rating by Beth Hungerpiller
"Caroline Dorris State Farm really makes the insurance process easy. They are so helpful in the process. My representative Addie Martin is very nice and helps with making sure everything is set up and really is great to have helping me with my insurance. I feel like she and their whole team really have your back. I highly recommend!"